TERMS AND CONDITIONS
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0. GENERAL INFORMATION
0.1. These General Terms and Conditions (the "Terms"), together, where appropriate, with the particular terms which may be set forth for a particular item ("Special Terms"), govern the purchase by a registered user ("Customer") of the items offered (the "Items") by IDC/Games during their period of availability on the website www.idcgames.shop (the "Website").
0.2 In the event of any inconsistencies between the Terms and the Special Terms, the provisions set forth in this latter instrument shall prevail only with regard to those Items subject to the Special Terms.
0.3 This version of the Terms shall remain in force while it is displayed on the Website. IDC/Games reserves the right to replace this version of the Terms, any Special Terms and all other legal notices and policies displayed on the Website with updated versions at any time. A particular purchase by Customer shall be subject to the version of the Terms applicable at the time of placing the order.
0.4 Any queries, suggestions, complaints or claims regarding the online sale of the Items can be made to our Customer Service via email to firstname.lastname@example.org and to phone numbers +34 902 099 591 and +34 91 214 2847 (Monday to Friday, from 9:00 to 21:00).
1.1 In these Terms, Customer shall be deemed the individual having registered at the Website with a valid ID and agreed to these Terms. Minors are not allowed to purchase Items on the Website unless with their parents or guardians prior consent.
1.2. The sale of the ordered Items will be deemed to have been made by IDC/Games (IDC Games, SL; Tax ID B-87077632; C/ Pasamar nº 1, local 3 de Las Rozas de Madrid, CP 28231, Spain).
2. ACCESS AND USE OF THE WEBSITE
2.1 Access to and use of the Website is cost-free.
2.2 In order to purchase Items, Website users will be prompted to register by completing the online form available therein and following the instructions given. Only true, exact and proprietary data –in particular payment data- should be provided during the registration process.
2.3 IDC/Games will send confirmation of registration to the email account indicated by Customer on the registration form. The username and password are enablers to access and make purchases and are confidential, personal and not transferable. The username cannot be modified by Customer, but the password can, in which case the original code will lose its validity.
The Customer is responsible for the custody and confidentiality of the password, and shall not communicate it to any third party, either temporarily or permanently, or to allow under any circumstances the use of it by any third party. The Customer shall immediately notify IDC/Games any access to the Website by any third party other than Customer.
2.4 All purchases made on the Web by duly identified and authenticated users shall be deemed valid and binding, and made by individuals of age or previously authorized minors. Customers shall be solely responsible for any purchases of Items on the Website ordered by any third party using their username and password, even without their consent.
2.5. The use of the Website and the purchase of any of the Items implies Customer acceptance, without reservations of any kind, of each and every provision of the Terms and, where appropriate, the Special Terms. If you do not to accept these Terms, the Specific Terms and / or, where applicable, the New Terms, you should not access and / or use the Website. The continuous use of the Website by Customer is subject to strict compliance by Customer of the provisions contained in these Terms.
2.6 The legal relationship arising from registration as a Customer has an indefinite duration. Either party may terminate or suspend this contractual relationship on convenience grounds at any time, notwithstanding the need to comply with obligations generated prior to termination. Customer may unilaterally exercise the right of termination by closing his/her registered account on the Website.
3. INFORMATION AND AVAILABILITY OF ITEMS OFFERED
3.1. The Items offered on the Website, together with their essential features and prices, are displayed onscreen. Besides pricing information, the total applicable taxes and shipping charges will be displayed before the purchase order can be confirmed. Tenders will also be duly indicated on the Website relevant section. IDC/Games reserves the right to decide at all times which Items are offered to Customers on the Website. IDC/Games may at any time and without prior notice add new Items to those already offered on the Website, or resume offer of particular Items.
3.2. For each purchase order Customers may only order a maximum of 5 units of the same Item. All orders and purchases made through the Website are subject to the availability of stock.
3.3. In the event that the Website does not have stock of some of the Items ordered by Customer, Customer will be informed of such unavailability and a refund of the amounts prepaid for such unavailable items will be processed.
4. PRICES AND SHIPPING
4.1. The prices of the Items will always be displayed in Euros and include VAT and any other taxes that may be applicable. In the event that IDC/Games identifies an error in the pricing of particular Items purchased, IDC/Games will inform the Customer, who will then have the option to reconfirm his/her order at the correct price or, alternatively, cancel the relevant order.
4.2. Item prices do not include shipping costs. These costs are borne by the Customer and will be added to the total amount to be paid for the selected Items. The shipping costs will be determined by the particular modality of delivery service selected. The Customer will be informed of such costs prior to be able to confirm the order and making payment.
4.3. The prices shown on the Website are applicable only while they are displayed. IDC/Games reserves the right to change prices at any time without prior notice. Prices applicable to a particular order will be those displayed at the time of placing it.
5. PURCHASE PROCESS
5.1. Once a Customer registered, in order to start shopping he/she must add the selected Item in the Shopping Cart and follow the indications listed on the screen, which include the filling in of the relevant order form.
5.2. Once the order has been placed by Customer and processed by IDC/Games’ system, a confirmation e-mail will be sent to the address indicated by the Customer on the order form. Customers can also review and / or download the relevant tax invoice in the “My Orders area”. In this regard, Customers agree to receive all invoices electronically only.
6.1 To make payments, Customer must follow all instructions displayed on the relevant page of the Website, and select one of the payment methods available. These payment methods are subject to validation checks and authorization by the relevant providers. If the relevant provider fails to authorize payment, the purchase procedure will not continue and the order will be automatically cancelled. The Items price, shipping costs and applicable taxes will all be charged simultaneously at the time of processing the order.
6.2. In particular, Customers may make fast and safe payments using a PayPal account. If this method is selected, Customers will be redirected to a secure PayPal site where they will be asked to enter their credentials and accept the charge. Customers will then be returned to the Website where they will be able to confirm the status of payment.
7.1. The purchased Items will be delivered to the mailing address provided by Customers on the order form. Such address must not be a post office or public places such as streets, squares, stations, airports or similar.
7.2. Ordinarily, delivery will be completed within five to seven working days from the order confirmation date, but never later than thirty days from said date except in cases of force majeure. A delivery receipt will be sent together with the Item or Items.
7.3. With the aim of ensuring the highest quality and customer satisfaction, delivery service may not be available in all areas. You can check service availability in your area during the shopping process, after selecting the product and entering the delivery address.
8. RIGHT OF CANCELATION
Customers are entitled to withdraw from purchases made on the Website and return to IDC/Games the purchased Items within a period of fourteen (14) calendar days from their reception.
The right of cancelation may be exercised through the following channels:
• Through the Website, by completing the available refund request form.
• Contacting the Customer Service and following their instructions.
The refund shall include the amount of the purchase and, if applicable, delivery costs. However, if the Customer has selected a method other than the least expensive type of standard delivery, IDC/Games will only pay the corresponding amount for an ordinary delivery. The refund will be issued in the same form of payment for which the Product was purchased, discounting return costs that are borne by the Customer.
The Customer must return the items subject to withdrawal without undue delay and in any event no later than 14 calendar days from the date of cancelation notice.
The refund will be made within 14 calendar days from the date the returned items have been received by IDC/Games.
Excluded from the right of cancelation are:
i. The provision of services, once the service has been fully implemented.
ii. The supply of goods or services tailored according to customer specifications or clearly personalized.
iii. The supply of sealed goods which are not suitable for return for reasons of health protection, hygiene and which were unsealed after delivery.
iv. The supply of audio recordings or video or sealed computer software which were unsealed by the customer after delivery.
v. The provision of digital content (which is not supplied on a tangible medium) if the performance has begun. The Customer acknowledges and agrees that once started, the digital download will forfeit the right of withdrawal.
vi. Any other goods or services covered in section 103 of RDL 1/2007 of 16 November.
The Customer will be responsible for the diminished value of the items resulting from handling them differently than designed for. For the right of withdrawal to be validly exercised, it is necessary that the items are returned in their original packaging along with the invoice.
In case of items returned without their original packaging or showing damage, the refund to Customer shall be reduced in the amount necessary to bring them to their original state. Before returning the items, the Customer must provide for them to be properly protected and sealed so as not to suffer any damage during transport.
If once received the Items purchased show a lack of conformity or defects that prevent normal use according to their nature, or do not provide the benefits described, the Customer shall have a right to their sanitation as set forth in the applicable Consumers Protection legislation.
If the product is defective, IDC/Games shall, wherever possible, replace the product at no cost to the Customer. If for reasons of availability a replacement is not possible a full refund of the purchase will be made.
In any case, the Customer must contact IDC/Games within a maximum period of two months from finding of the fault, and inform of the nature of the problem, its timing and all relevant details. IDC/Games reserves the right to verify the accuracy of alleged defects, their origin and the time of appearance.
10. PROCESSING OF PERSONAL DATA
11. GOVERNING LAW
These Terms will be governed and interpreted in accordance with Spanish laws.